What is Customezo?

Customezo is a product personalization app for Shopify. It adds a designer to your product pages so shoppers can put their own text, images and artwork on your products, see exactly how it will look, and order it. You get back a print-ready file for every item you need to produce.

It works for print-on-demand apparel, DTF and transfer printing, laser engraving, signage, packaging, gifts, promotional products — anything where the customer decides what goes on the product.

How it works

1. You make a product customizable. You connect a Shopify product to Customezo (or create one from a template), then define its sides and print areas — the exact places a design can go, at their real physical size.
2. Your customers design. A Design Now button appears on the product page. It opens the designer, where shoppers add text, upload photos, pick colors and preview the result on your product mockup.
3. They add it to the cart. Any customization fees and bulk discounts you configured are applied. From the cart, they can still reopen and edit their design.
4. The order arrives in Customezo. Every design order shows up under Orders with a preview of each item.
5. You download production files. Customezo renders high-resolution print files at the DPI, color mode and format your print method requires, plus a preview and an order summary PDF.

Where you work

Customezo has three surfaces:

Surface	Who uses it	What it is for
Shopify admin (embedded app)	You and your team	Products, print areas, templates, pricing, orders, settings. Opens inside Shopify under Apps.
Storefront designer	Your customers	The design experience on your product page, cart and design links.
Portal	You and your team	A standalone dashboard outside Shopify, with the same product and order tools plus multi-store management. See Portal.

The vocabulary

These terms come up on every screen. The Glossary has the full list.

• Custom product — a product in Customezo that has a designer configuration. It is usually linked to a Shopify product.
• Side — a printable face of the product: Front, Back, Left sleeve, Lid. Each side has its own background and print area. Sides can be required or optional.
• Print area — the rectangle (or ellipse, triangle or diamond) inside a side where a design may be placed, defined at its real physical width and height. Nothing outside it prints.
• Mockup / background — the product photo shown behind the print area in the designer. Either a real photo per color variant, or one transparent PNG mask that is filled with each variant’s color.
• Print method — the production process (DTF, laser engraving, embroidery…). It sets designer limits — minimum DPI, allowed formats, layer counts — and how print files are exported.
• Design template — a ready-made design your team creates once and attaches to a product, so the designer opens pre-filled instead of blank.
• Design draft — a customer’s saved, unordered design.
• Print file — the high-resolution output generated after an order, at the size and DPI your print method needs.

What Customezo does not do

• It is not a print provider. Customezo produces the files; you or your supplier produce the goods.
• It does not replace your Shopify checkout. Orders, payments and fulfillment stay in Shopify.
• It does not change your theme’s code. The storefront pieces are installed as Shopify theme app blocks, which you can turn on and off from the theme editor. See Storefront setup.

Next step

Head to the Quick start to set up your first custom product, or browse the full feature list.