Customezo Help Center

Customezo turns your Shopify products into products your customers can personalize: their own text, photos, artwork and colors, previewed live on the real product, and delivered to you as production-ready print files.

This help center walks you through the whole journey. If you are opening the app for the first time, start with the Quick start guide — it mirrors the Setup guide on your Customezo dashboard.

Start here

• What is Customezo?How the app works, who it is for, and what happens between a customer’s design and your print file.
• Quick startGo from install to your first live custom product in about 30 minutes.
• FeaturesThe complete feature list, grouped by what you use it for.
• Storefront setupAdd the Design Now button and cart editing to your theme.

Set up your products

• Product setup overviewThe three ways to create a custom product and how to choose between them.
• Print Area DesignerSides, mockups, masks and print areas — the core of a good setup.
• Design templatesReady-made designs your customers can start from.
• Design GalleryYour own clipart and backgrounds, offered in the designer.
• Print methodsDTF, laser, embroidery: constraints and export settings per production process.

Sell and fulfil

• The customer designerWhat your customers see and can do while personalizing.
• QR codes & phone uploadScannable QR codes in designs, and photos sent straight from a phone.
• Pricing & feesCharge for extra sides, add-ons and effects.
• Bulk discountsQuantity-based discounts that apply at checkout.
• Add-to-cart confirmationsCheckboxes and questions customers answer before adding to cart.
• Orders & print filesDownload print files, manage design status, send edit links.
• Proof approval & customer e-mailsDesign summaries, edit links and proofs customers approve before production.

Account and help

• Designer brandingYour logo, colors, fonts and measurement units.
• AI toolsBackground removal, upscaling, vectorizing and credits.
• Plans & billingLimits, usage and how billing works through Shopify.
• TroubleshootingFixes for the problems merchants hit most often.
• FAQShort answers to common questions.
• GlossaryEvery Customezo term explained in one line.