Glossary

Every Customezo term in one line, from A to Z, with a link to the article that explains it in depth.

Add-on fee — An optional extra a shopper chooses in the designer, priced by your pricing profile. See Pricing & fees.

App block / app embed — The Shopify theme extensions Customezo installs: the Design Now block on the product page and the Cart UX embed site-wide. See Storefront setup.

Approval checklist — Statements a customer must tick on the proof page before Approve design works, such as I checked the spelling. See Proof approval.

Blank-canvas template — A design template created at a physical size rather than on a product, which can appear in your store’s template gallery. See Design templates.

Bulk discount — A quantity discount that applies above a threshold — a percentage, a fixed amount off each item, or a new unit price — enforced at checkout. See Bulk discounts.

Calibration — Entering the real physical size of a product’s printable face and aligning a frame on the mockup, so print areas are set in true units. See Print Area Designer.

Canvas product — A product with no mockup where the whole sheet is printable, defined by a sheet size. See Canvas products.

Cart Transform — The Shopify mechanism Customezo uses to add customization fees to cart line items.

Cart UX — The theme app embed that adds Edit design and Preview links to cart items.

Communication mode — The one automatic e-mail a customer gets after ordering: No automatic e-mail, Design summary, Summary + edit link or Proof approval. Set per store and overridable per product. See Proof approval & customer e-mails.

Confirmation field — A checkbox or question customers answer before adding a design to the cart, such as I checked spelling and colours. Answers are verified and shown on the order. See Add-to-cart confirmations.

Credits — The units AI operations consume. Plan-included credits reset monthly; purchased credits do not expire. See AI tools.

Custom product — A product in Customezo with a designer configuration, usually linked to a Shopify product. See Product setup.

Customer review — The panel on an order that shows the summary e-mail or proof status and holds the proof actions. See Proof approval.

Design draft — A customer’s saved but not yet ordered design.

Design Gallery — Your library of single clipart and background images that customers add from the Gallery panel in the designer. Not the same as the template gallery, which offers complete ready-made designs. See Design Gallery.

Design order — An order containing at least one personalized item. See Orders & print files.

Design status — Where the artwork of an order stands, separate from Shopify’s payment and fulfillment status.

Design template — A ready-made design attached to a product or offered in a gallery, so the designer opens pre-filled. See Design templates.

Designer — The storefront experience where customers personalize a product. See The customer designer.

Discount type — What a bulk discount tier gives: Percentage, Fixed amount off each item or New unit price. See Bulk discounts.

DPI — Dots per inch; the print resolution of an image at its placed size. Below the print method’s minimum, shoppers are warned or blocked.

Drift — A detected difference between a Shopify product and its Customezo profile, usually new or removed variants. See Publishing & sync.

Edit link — A link you send a customer so they can fix their own design after ordering.

Edit window — How long an edit link sent with the summary e-mail (or a proof’s self-edit link) stays valid. 48 hours by default.

Effect fee — A fee charged when a specific effect (laser engraving, embossing…) is applied.

Free drawing mode — Drawing a print area at any proportions, with the entered size acting as the maximum.

Global library — Platform-provided design templates you can use alongside your own, also called the Customezo template library. The Customezo image library is the same idea for gallery clipart and backgrounds.

Lock — Freezing an order or line item so its design can no longer be changed.

Mask — A transparent PNG used as a side background, filled with each variant’s color instead of a per-color photo.

Mockup — The product photo shown behind the print area in the designer.

Organization — The account that owns your plan and can contain several stores. See Portal.

Per Variant — A discount scope that counts the quantity of each Shopify variant separately, so 6 × S and 6 × M do not add up to a 10-item tier. See Bulk discounts.

Portal — The standalone Customezo dashboard outside the Shopify admin. See Portal.

Pricing profile — A named set of customization fees assigned to products. See Pricing & fees.

Print area — The region of a side where a design may be placed, at a real physical size and in a chosen shape. See Print Area Designer.

Print Area Designer — The visual tool for sides, backgrounds, calibration and print areas.

Print file — The production-resolution output generated for an ordered design.

Print method — The production process assigned to a product, which sets designer constraints and export settings. See Print methods.

Product template — A ready-configured product type used to create a new custom product. See Create from a template.

Proof — A preview of an ordered design that the customer must approve before you produce it. Customers can approve, request changes or, if allowed, edit it themselves. Approval locks the items for production. See Proof approval.

QR code element — A scannable QR code customers add from Elements → QR code, for a link, text, e-mail, phone, SMS, Wi-Fi or contact. It is placed as a high-resolution image. See QR codes & phone upload.

Required side — A side that must contain a design before checkout; optional sides can be skipped, but at least one side must be designed.

Scope (discount) — How quantity is counted when matching a discount tier: Per Product, Entire Cart or Per Variant. Per Design is a retired option that older profiles may still use. See Bulk discounts.

Setup guide — The dashboard checklist that tracks the seven steps from connected store to first design order. See Quick start.

Show prices in the designer — A store setting. When off, the designer hides the product price, discounts and totals; extra fees stay visible. See Pricing & fees.

Side — A printable face of a product, such as Front, Back or Left sleeve.

Summary e-mail — The Here’s your design e-mail with previews of the ordered designs, optionally with an Edit my design button. See Proof approval & customer e-mails.

Sync status — A product’s relationship with Shopify: not synced, synced, drift detected, Shopify deleted or sync failed.

Template gallery — The store gallery in the designer’s Templates panel, where shoppers apply complete blank-canvas design templates. Not the same as the Design Gallery. See Design templates.

Theme status — The dashboard card reporting whether the Design Now button and Cart UX embed are detected in your published theme.

Trim — Cropping a print file to the bounding box of the artwork. Applies to the extra PNG only; the PDF is never trimmed.

Upload from phone — A designer option that shows a QR code so a customer on a computer can send photos from their phone. Each code works for 10 minutes and takes up to 20 photos. See QR codes & phone upload.

Vectorize — Converting flat raster graphics into vector shapes for sharp printing at any size.