Four ways to follow up
Choose a communication mode for the store or per product.
- No automatic e-mail
- Design summary
- Summary + edit link
- Proof approval
Proof approval and design e-mails, built into your orders
Customezo can e-mail every customer a summary of their design after checkout, with or without an edit link, or run a full proof approval: the customer sees the proof, clicks “Approve design” or “Request changes”, and the order is tagged in Shopify so you know what is ready to print.
Demo store password: 12345
Order #1042Customer review
proof-pendingNorth Print Co.Here's your design
Mia07
Approve designRequest changes
A proof flow without spreadsheets
Send a proof from the order, collect notes and attachments, send revised proofs and keep a history of rounds.
- Reminders and a maximum number of rounds
- Optional auto-approve when the customer does not respond
- Approval checklist for the customer
- “Edit it myself” so customers can fix small things
Shopify knows the status
Orders get the tags proof-pending, proof-approved or proof-changes-requested, so you can filter orders or trigger Shopify Flow.
Edits update everything
When a customer edits through the link, the preview and print files regenerate. Only the artwork can change; product, size, color and quantity stay as ordered.
Read the setup guides
Frequently asked questions
Can't find yours? Check the help center FAQ or ask us.
Which plans include proof approval?
All plans, including Free.
Can I change the e-mail texts?
Yes, the e-mail texts are editable in the customer communication settings.
What if the customer never answers?
Reminders go out automatically, and you can choose to auto-approve after the edit window ends.
Start selling personalized products today
Install Customezo for free, set up your first product in about 30 minutes, and upgrade when your orders grow.
Demo store password: 12345